Frequently Asked Questions (FAQ)

• How much will it cost?

  Installment Loan: Installment Loan costs vary based on loan term and interest rates. To view an example of a loan and it's costs, please visit the rates and terms page here.

  Payday Loan: The cost of a payday loan varies, depending on the state you live in, the amount borrowed and term. To find out the rates and terms in your state, please visit our rates and terms page here.

• What do other lenders charge?

  Installment Loan: Installment Loan rates vary from lender to lender. Our rates and terms can be found here.

  Payday Loan: Payday loan rates vary widely from lender to lender. Be sure to shop around to find a loan that suits you. Some may advertise low rates, but add on hidden fees and undisclosed roll-over costs and some who say they're "low" are actually "high". Cash Central's rates vary by the state you're borrowing in. To find out the rates and terms in your state, please visit our rates and terms page here.

• How does Cash Central compare to other lenders?
  Cash Central is a state licensed lender or arranger of credit. That means it's legal for us to loan in your state. We're not skirting laws and hiding in the shadows asking you to trust us. We lend legally and ethically with fully disclosed rates and the customer service to back it all up.
• What is Cash Central doing to be a responsible lender?
  Cash Central understands your concerns as a consumer and the importance of responsible lending. As a member of the Community Financial Services Association of America (CFSA) we abide by their best practices, which can be found by following the link on our homepage. We also abide by the applicable laws and regulations in those states in which we operate. Customers with credit difficulties should seek credit counseling.
• What are the benefits of using Cash Central?

  We're glad you asked. At Cash Central, you can expect

  • Quick Loan Approval*
  • Outstanding Personal Service
  • A Simple Process for Quick Money
  • A Secure, Reliable and State-Licensed Lender or Arranger
  • Quick Help for Life’s Emergencies and Confidential 24/7 Online Convenience

  Additional information may sometimes be necessary for approval. NV residents: verification of income is required by state law.

• Where are you located?
  While Cash Central is headquartered in 6785 Bobcat Way, Dublin, Ohio 43016 we offer loans in a large number of states.
• Do you offer payday loans in my state?
  Cash Central does not loan in all states - to find out if we do loan in your state, please visit our State License and Registration page and select the state you live in.

• How much does a refinance cost?

  The out of pocket cost to refinance is your original loan’s finance charge. The finance charge will depend on the amount you borrow and state in which you live. Not all states allow for refinancing. To find out the finance charges in your state and for your desired loan amount, please visit our rates and terms page here.

• What is a refinance?
  A refinance allows you to revise your payment schedule for repaying your debt. Refinancing allows you to pay only the finance charge on your original loan and subsequently enter into a refinanced loan agreement. In some states a portion of the principal is required to be paid as well. By refinancing a loan, you pay more over the life of the loan than would have otherwise been paid if the original loan had been paid in full on its original due date. The refinanced loan will have the same costs as the original loan did, assuming there is no additional principal added. Cost detail can be found in the Truth in Lending Disclosure boxes located on your loan contract. Refinances must be submitted by 7:45 PM Eastern the business banking day before your loan is due.
• What if a refinance is not available in my state?
  Cash Central is a state licensed lender or arranger. We loan in accordance with state's financial regulations. If your state does not allow the refinance option we can offer you a courtesy extension. Please call 1-800-460-4305 for more details.
• What if I can’t make my scheduled payment on my due date?

  View answer here.

• Can I pay down my principal when I refinance?
  You can pay down your principal at any time of the loan and refinance period and we encourage you to do so. There may be state and product restrictions.
• How many refinances can I take?

  The amount (or availability) of refinance options varies by state. To find out how many refinances are available to you, or to see if your state law allows refinances, visit the Fee Schedule page by clicking here and looking under Payment Options.

  Utah Residents Only: A payday loan may only be refinanced (or rolled over) for a maximum of 10 weeks after the day on which the loan was executed.

  North Dakota Residents only: A payday loan may only be refinanced (or rolled over) for a maximum of 60 days after the day on which the loan was executed.

  South Dakota Residents Only: In South Dakota, a maximum of four (4) refinances are available if you've been approved for a loan. South Dakota law requires you to pay 10% towards principal with each refinance. $26 covers the earned interest for the extended period. The original fee is debited on the original due date.

  Nevada Residents Only: A payday loan may only be refinanced (or rolled over) a maximum of 90 days after the day on which the loan was executed.

• How do I pay my loan back?
  Your loan is paid back in the same easy way it was deposited - the scheduled total amount due is electronically withdrawn directly from your checking account on the due date you chose. Other methods of repayment are possible. Please contact our customer service representative for further assistance.
• What if I can’t pay my loan back on the due date?

  We can offer you a courtesy extension. Please call 1-800-460-4305 for more details.

  Extended Payment Plan: For Payday Loans only and subject to applicable state law: Cash Central provides an Extended Payment Plan (EPP) if you are unable to repay a loan. You must request an EPP by 7:45 PM Eastern the business day before your loan is due by calling Cash Central at 1-800-460-4305. You must sign an amendment to your loan agreement reflecting the new payment schedule. You may pay the transaction balance in four equal payments coinciding with your next four pay dates. We will not proceed with collection activities while you are in an EPP as long as you meet all obligations in the EPP. There is no charge for you to enter into an EPP. However, if you default on an EPP we may accelerate payment on the balance of the remaining, as authorized by applicable law. Click here for the CFSA brochure. EPP not currently available in Ohio.

  Cash Central offers refinancing* on your loan. If you know you won't be able to repay on your due date, please contact us immediately. You may be eligible to refinance, but you must call to request a refinance by 7:45 PM Eastern the business banking day before your loan is due. If you fail to make a refinance request, and fail to pay the balance when due, your loan will be in default.

  Due to varying state laws, refinances may not be available in some states and/or all products. Click here to see the options available in your State.

• Can I make a payment or pay my loan before the due date?

  For payday loans, click Make a Payment in the Customer Section, where you can choose to have the funds withdrawn from your account. Payments, including refinances, must be submitted by 7:45 PM Eastern the business banking day before your loan is due. You may also send a payment through Money Gram or Western Union.

  For an Installment Loan, please call customer service at 1-800-460-4305.

  Utah Residents Only: You may make partial payments, in increments of at least $5, on the principal amount of your loan without incurring additional charges, by following the above instructions or by sending a certified check or money order to 6785 Bobcat Way, Dublin, Ohio 43016.

• Can I make a payment to reduce my principal?

  Yes. Click the “make a payment” tab in the Customer's Section. Payments, including refinances, must be submitted by 7:45 PM Eastern the business banking day before your loan is due.

  Utah Residents Only: You may make partial payments, in increments of at least $5, on the principal amount of your loan without incurring additional charges, by following the above instructions or by sending a cashier's check or money order to 6785 Bobcat Way, Dublin, Ohio 43016.

• How will any prepayments to my Installment Loan be applied?
  Any prepayment will first be applied to outstanding fees and interest, and then towards principal. Any prepayment will not relieve you of your obligation to make your next scheduled payment.

• What if I have poor credit?
  We often loan to people who have had past credit problems. The best way to find out if you are eligible for a Cash Central loan is to fill out a new customer application. Once you have been approved, sign in at the Customers Section and submit your loan request. If you have questions about your eligibility or would like to learn more about how an Installment or Payday Loan works, feel free to contact us here at Cash Central.
• How long will it take to know if I'm approved?

  Loan approval is quick.* Simply fill out the 3-step application and you’ll know your approval status in moments.

  At times additional information may be necessary to complete the application. Applicants from Nevada are required by state law to present certain income verification during the application process, which may lead to some minor delays.

• What if I request my loan on a Friday?
  A loan approved on Monday through Thursday before 7:45 PM Eastern (6:45 PM Central Time, 5:45 PM Mountain Time, 4:45 PM Pacific Time) is usually deposited in your account on the following day. Due to bank hours and days of operation, a loan approved after 7:45 PM Eastern on Thursday will usually be deposited in your account on the following Monday or business banking day. Loan requests submitted on Friday, Saturday, and Sunday (before 7:45 PM ET) will generally fund the following Monday or business banking day. Loans requested after 7:45 PM ET on Sunday will generally fund the following Tuesday. Always verify the loan deposit has arrived and is available for withdrawal before writing any checks or making debits on that deposit.
• What if I request my loan on a weekend or holiday when banks are closed?
  Loan requests submitted on Saturday and Sunday (before 7:45 PM Eastern Sunday) will generally fund the following Monday. Due to bank hours and days of operation, a loan approved Sunday after 7:45 PM Eastern will usually be deposited in your account on the following Tuesday. Always verify the loan deposit has arrived and is available for withdrawal before writing any checks or making debits on that deposit. If a loan request is made on a bank holiday, your loan funds will usually be deposited 1-2 days after the holiday.
• How do I cancel my loan?

  You may rescind the Agreement before the close of the business day* following the date on which you receive the loan at no cost. Please contact customer service if you want to rescind your loan.

  The time allowed to rescind a loan may vary by state law. Please contact customer service at 1-800-460-4305 for details particular to your state of residence.

• Why do I need to wait 3-4 days to get a new loan?
  In many states, a waiting period is required before a customer is able to request a new loan from the same lender. In other cases, Cash Central needs to verify the original funds have cleared your bank account to avoid scheduling two loans at once.
• Why are there so many places to sign?
  Cash Central believes in being secure, reliable and state law compliant. As a point of assurance in your transaction, Cash Central does require several signatures. These signatures not only allow you to acknowledge your transaction, they also allow you a physical trail of your transaction. In addition, many state laws require customer acknowledgment in certain areas of the contract, for example, electronic funds transfers and refinances. All steps go toward assuring you of a legitimate and secure transaction.

• How do I receive the money?

  Your Cash Central loan proceeds will be directly deposited to your checking account on the day you select in the application process (subject to governing state rules). When you sign your loan contract, you authorize Cash Central to direct deposit your requested loan amount into your checking account.

• How long will it take for me to receive the loan?
  Usually, if the loan request is submitted and accepted by 7:45 PM Eastern your loan proceeds will be deposited the next business banking day. Loan requests submitted on Friday, Saturday, and Sunday (before 7:45 PM Eastern Sunday) will generally fund the following Monday. Loans requested after 7:45 PM ET on Sunday will generally fund the following Tuesday. Loans requested on holidays (before 7:45 PM ET) will fund the next banking day.
• Can I request more than one loan at time?
  No. We don't believe in getting our customers into a situation where it may be hard to repay their loan. Cash Central's core belief in responsible lending allows us to serve our customers one at a time. Once a current loan is paid, you are welcome to take another subject to state imposed cooling off and bank clearing periods.
• How much can I get?
  Loan amounts are determined according to our underwriting criteria in combination with state law.

• What is Credit Plus?
  Credit Plus is a free customer perk offered by Cash Central. Signing up for Credit Plus gives you free access to tools and features built to enhance your Cash Central experience. You can view your Experian® VantageScore credit score and your progress to being eligible for more flexible loan products often with lower rates* and helpful financial education content. Please call 1-800-460-4305 for more information on the loan products that may be available to you.

  Some limitations apply. Availability is dependent on income, loan and credit history (including, where permitted by law, with Cash Central and its affiliates) and state law. Not all products available in all states where Cash Central operates.

• Is there a limit to how much better my rates can be if I continue successfully paying off my Cash Central loans?
  Yes. Subject to certain conditions*, a successful loan history with Cash Central may make you eligible for more flexible products with better rates or even lower rates on those products, but each successful repayment of a Cash Central loan does not entitle you to a rate reduction or a more flexible loan product.

  Some limitations apply. Availability is dependent on income, loan and credit history (including, where permitted by law, with Cash Central and its affiliates) and state law. Not all products available in all states where Cash Central operates.

• How do I sign up for Credit Plus?
  To sign up for Credit Plus by Cash Central, simply log in and Click on Credit Plus for more information and the ability to enroll.
• I made a payment late or I have a payment that’s past due—how does that affect my Progress Tracker?
  We have designed the Progress Tracker to track consecutive successful loan payments or repayments. Cash Central endeavors to accommodate its customers who make occasional reasonable requests before a payment is due for small adjustments in payment due dates, which we call “courtesy moves,” and with extended payment plans where possible. But if a payment is missed or if the payment is dishonored by your financial institution, without you making arrangements for a courtesy move or extended payment plan, your Progress Tracker will be reset to zero.
• Do I need to sign up for Credit Plus in order to take advantage of the more flexible loan products?
  No. Your qualification for any loan product or interest rate is not affected by your membership in Credit Plus.
• Is Credit Plus really free?
  Absolutely. There are no hidden fees or additional costs associated with Credit Plus. Credit Plus is a service offered to Cash Central customers for free. All you have to do is sign up.
• How is my VantageScore determined?
  With Credit Plus, you receive an Experian® VantageScore, a credit score that differs from the traditional credit score models and is used by the three main national credit reporting agencies. Your VantageScore weighs various credit measurement factors (payment history, age and type of credit, % of credit limit used, total balances/debt, available credit and recent credit behavior) to arrive at your score. Experian® VantageScores range from 300 and 850. For more information on the Experian® VantageScore, please visit http://www.vantagescore.experian.com

  Your Experian® VantageScore may not reflect your loan history (or any part of your loan history) with us.

• How do I cancel Credit Plus?
  Once you have elected to sign up for Credit Plus by Cash Central, you may cancel Credit Plus at any time by logging into your account and opting out in the Communications Preferences tab.
• Will viewing my Vantage Score affect my credit?
  Viewing your Experian® VantageScore through Credit Plus will not negatively affect your credit score.

• How does a Cash Central Line of Credit work?

  A Cash Central Line of Credit* is a flexible product with no minimum finance charge or annual fee. Once approved, just make your payments on time and you can draw the amount of money you need (up to your credit limit) when you need it. A Line of Credit allows you to draw only the amount you need at the time (any time) up to your available credit limit with funds deposited into your checking account the next business banking day**. You'll only pay for your Cash Central Line of Credit when you use it. Funds will begin accruing interest on the day you receive them. There is no grace period.

  Line of Credit available in the following states only: Kansas

  If funding request submitted by 7:45 PM Eastern.

• What is a Draw?
  A draw is the amount borrowed (starting at a minimum of $100) up to your credit limit.
• How do I obtain my funds from each draw?
  We'll deposit your money into your checking account the next business banking day if requested by 7:45 PM Eastern. You may then access your funds from your checking account.
• When is my payment due?
  Your payment is due monthly. Your line of credit documents and your periodic statements will tell you your due date.
• What is my monthly minimum payment?

  Your monthly minimum payment consists of: all past due amounts, interest charges for the previous billing cycle and 5% of the principal amount outstanding as of the end of the previous billing cycle. Your monthly minimum payment will be automatically deducted from your checking account beginning approximately one month (30 days) after your first draw, unless you opt out of ACH/EFT payments. For more information, please call us at 1-800-460-4305.

  When authorized, we will make automatic deductions from your checking account unless you have made prior arrangements or you make a payment and indicate to us that it is to fulfill your monthly payment obligation and not an early prepayment.

• How can I increase my credit limit?
  You may have the opportunity to increase your available credit limit by making all your payments on time. Please call our friendly customer service representatives at 1-800-460-4305.
• How do I close/cancel my Line of Credit?
  You may close or cancel your Line of Credit at any time as long as the balance has been paid in full. Please call customer service at 1-800-460-4305.
• Does Cash Central report my Line of Credit history to consumer reporting agencies?
  Cash Central may report your Line of Credit payment history to Experian® or other consumer reporting agencies.
• How long is my Line of Credit open?
  Your Cash Central Line of Credit is open indefinitely but Cash Central also reserves the right to close your line of credit or reduce your credit limit at any time.
• Can I request more than one draw at a time?
  While you may not request more than one draw at a time, you may request one draw per day by logging into your account requesting a draw amount from the "Loan Information" section.

• Is my loan confidential?
  Absolutely. We do not disclose information about you or your loan except in accordance with our Privacy Notice and your permission.
• How do I know you’ll only withdraw the amount I owe?
  Customer service is a top priority and we want to ensure your satisfaction with Cash Central. You can rest assured Cash Central complies with state laws and regulations and considers customer service priority number one!
• Will you check my credit?
  Cash Central independently verifies application information, through the use of a database maintained by Experian, Factortrust, and/or other applicable consumer reporting agencies. By submitting your application you authorize Cash Central to obtain one or more consumer reports from consumer reporting agencies to, among other things, verify the information supplied in your application.
• There are a lot of payday loan referral sites out there. Are you one of them?

  Cash Central is not a referral site. We are the lender.* While we may have received your name from a referral site you submitted application information to, we are the final lender and originator of your funding transaction.

  While still helping with arranging your loan, both Ohio and Texas funds come from an independent Lender and Cash Central acts as a Consumer Service Organization (CSO) --which in Texas is also known as a Credit Access Business (CAB). Customers in other states who do not meet Cash Central’s loan criteria may be given the option to have their information, with their consent, referred to another lender.

• How do I enable JavaScript?

  For optimal viewing of CashCentral.com, we recommend your browser support JavaScript 1.2 or higher. Enabling JavaScript (a type of web script used in most applications) is a simple process you can complete in just a few mouse clicks and will allow you to complete the Cash Central application.

  For instructions on how to enable Javascript for Internet Explorer, Firefox, Safari or Chrome web browsers, click here.

• I forgot my login information. What do I do?
  Your email address should be the email you used for your application and is your login. You can recover your password by clicking on the "Forgot password" link in the Customer login field or by clicking here. If you can't remember your email address, please contact Customer Service.
• Do you have a phone number?
  Cash Central’s direct line is: 1-800-460-4305.
• What can I expect from Cash Central?

  Cash Central's goal is to provide you with instant loan approval. Apply any time and know within seconds if you’re approved. Outstanding Personal Service: Friendly, knowledgeable and ready to help—because every situation and every customer is unique. A simple process for quick money: Apply and in a few clicks have your loan fund within 24 hours*. A secure, reliable, state-licensed/registered lender: Safely apply and know you’re protected by state law. Quick help for life’s emergencies: when the unexpected happens, get help when you need it the most. Confidential 24/7 Online Convenience: Day or night, you can easily apply in the privacy of your own home.

  If loan request is submitted and accepted by 7:45 PM ET, M-TH. Loan requests submitted on Friday, Saturday, and Sunday (before 7:45 PM Eastern) will generally fund the following Monday. Loans requested after 7:45 PM Eastern on Sunday will generally fund the following Tuesday.

• How do I stop receiving marketing emails and/or phone calls from Cash Central?

  If you'd like to stop receiving marketing emails or phone calls from Cash Central, you can quickly and easily "Opt-out".*

  EMAIL:
  

  • Click here, enter your email address and click "Next".

  OR
  

  • Click on the unsubscribe link in any Cash Central email and follow the steps described above.

  OR
  

  • Login to the Account Information section, click "Communication Preferences" tab and choose the emails you would like to stop receiving by clicking the corresponding boxes. To confirm your selection, click the "Save Selection" button.

  PHONE CALLS
  

  • Login to the Customers Section, click "Preferences" tab and uncheck the call option under "Special Offers and Promotions". To confirm your selection, click the "Save Selection" button.

  Once you "Opt-Out", you will be removed from the specified marketing mailing and call lists. Please allow up to 72 hours for the changes to take effect.

  Due to the necessity of loan communication transactional emails are excluded from the opt-out process.

• I'm not receiving emails from Cash Central. How do I opt-in?
  Subscribing to Cash Central emails is easy. If you've unsubscribed from receiving certain Cash Central emails and would like to receive them again, login to the Customers Section, click the Email Preferences tab and choose the emails you would like to receive by clicking on the corresponding boxes. To confirm your selection, click the "Save Selection" button.
• Can I change my password?
  You can change your password by logging into the Account Information section and clicking the Change Password link under the Customer Information tab.
• How do I opt-in or opt-out of receiving Cash Central emails?
  Subscribing to Cash Central emails is easy. If you’ve unsubscribed from receiving certain Cash Central emails and would like to receive them again, login to the Account Information section, click “Communication Preferences” and choose the emails you would like to receive by clicking on the corresponding boxes. To confirm your selection, click the “Save Preferences” button. You may also follow this process to opt-out.
• How do I opt-out of receiving third party emails?
  If you want Cash Central to stop sending you third party offers, login to the Account Information section, click “Communication Preferences” and choose the emails you would like to receive by clicking on the corresponding boxes. To confirm your selection, click the “Save Preferences” button.

• What if my bank information has changed?
  To ensure your loan payment is debited from your new checking account, your bank account information must be verified and updated before 7:45 PM Eastern the banking day before your due date. You can change your account information when you sign the contract on your next loan or contact one of our customer service representatives who will be happy to assist you.
• Once I pay my loan, how soon can I get a new loan?
  To apply for a new loan, we will need to verify that the final payment on your last loan has cleared your account successfully. Typically this will take three to four business days. Once verified, you may be eligible for a new loan, however state-required cooling off periods may apply. A single payday loan is typically for two to four weeks. However, borrowers often use these loans over a period of months, which can be expensive. Payday loans are not recommended as long-term financial solutions.